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TERMS & CONDITIONS
Welcome to Hug Sticker Custom! By completing your purchase, you agree to the following terms: 1. Return and Refund Policy: All sales are final. We do not accept returns, exchanges, or refunds for any product or order. For defective, damaged, or incorrect items, contact us at sales@hugstickercustom.com immediately. Only approved claims will be processed. 2. Shipping Policy: Locations: We ship worldwide to areas serviced by DHL. Costs: Calculated at checkout based on your location and order details. Processing Time: Orders are processed within 0–3 business days. Delivery Times: Domestic (Thailand): 1–3 business days. International: 3–15 business days, depending on location and customs. 3. Customs and Duties: We aim to cover customs fees where possible, but import duties or taxes remain the customer’s responsibility. 4. Tracking and Accountability: A tracking number will be sent by email once your order ships. Hug Sticker Custom is not responsible for lost, delayed, or damaged packages. Please contact DHL directly for claims. 5. EU 14-Day Cooling-Off Period: Applicable only to eligible, non-custom products shipped to the EU. Contact sales@hugstickercustom.com within 14 days of receipt to initiate a return. 6. Contact Information: For assistance, contact us at sales@hugstickercustom.com or at 125/88 Village No. 16, Nai Mueang, Mueang Khon Kaen, Khon Kaen 40000, Thailand. Thank you for choosing Hug Sticker Custom!
