Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to Support@hugstickercustom.com.
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Frequently Asked Questions
Our shop is based in Thailand, with branches in two locations:
Hug Custom KKC (Head Office)
Address: 125/88 Village No. 16, Nai Mueang Subdistrict, Mueang District, Khon Kaen, 40000
Map: https://maps.app.goo.gl/cCaCoZfZFh6F1dg98
Hours: Monday - Saturday, 9:00 AM - 6:00 PM (Closed on Sundays)
Tel: 094-323-2449
Hug Custom BKK
Address: 55/5 Soi Nakniwat 4, Lat Phrao Subdistrict, Lat Phrao District, Bangkok, 10230
Map: https://maps.app.goo.gl/LwJtZUxuDENdNmHW7
Hours: Monday - Saturday, 9:00 AM - 6:00 PM (Closed on Sundays)
Tel: 098 174 5929
Yes, we offer flexible installment plans with terms up to 36 months. For added convenience, our installment options include credit card payments through leading banks, allowing customers to choose a plan that fits their budget and timeline.
Installment Terms: We accept credit cards from major banks with a minimum purchase of $90 for installment eligibility.
Need more details? Contact our team to discuss installment options and find the best plan for you.
Absolutely! We offer international shipping to a variety of countries via DHL, ensuring reliable and timely delivery.
Shipping Info: Shipping costs depend on the destination and weight of the items. We’ll calculate the total cost and inform you before shipping.
Delivery Time: The time varies by destination.
Tracking: You’ll receive a tracking number to monitor your package status throughout its journey.
For further information, feel free to reach out to our team, and we’ll be happy to assist.
Yes, our stickers are designed for easy DIY installation. They are made from high-quality materials with user-friendly patterns and come with an installation guide.
Installation Tips:
Surface Preparation: Clean and dry the surface to ensure the sticker adheres smoothly.
Tools: Use a squeegee or a hard card to apply the sticker and reduce air bubbles.
Repositioning: If misplaced, you can quickly peel it off and reapply without leaving glue residue.
For a flawless result, we offer professional installation services (available within Thailand).
We use premium-grade PVC materials designed specifically for vehicles, offering excellent durability, environmental resistance, and strong adhesion.
Materials:
High-Quality Vinyl: Flexible and able to adhere to curved surfaces, UV and heat-resistant, retaining color even under intense sunlight.
Special Adhesive: Strong yet removable without leaving sticky residue during the sticker's lifespan.
Scratch-Resistant Coating: A special coating helps prevent scratches, keeping the sticker looking fresh and vibrant.
Our stickers are made from high-quality materials and generally last 2-5 years, depending on the grade and environmental conditions.
Factors Affecting Longevity:
Sunlight and Weather: In areas with intense sun or frequent weather changes, the lifespan may be slightly shorter.
Care: Regular cleaning and avoiding harsh chemicals can help extend the life of your sticker.
Surface Type: Smooth, clean surfaces ensure longer-lasting adhesion.
Our stickers are easy to remove without leaving residue when taken off within the recommended period.
Removal Tips:
Use a Hair Dryer: Apply medium heat to the sticker to soften the adhesive.
Peel Carefully: Start from one corner and peel slowly to keep the sticker intact.
Clean Surface: If any adhesive remains, you can remove it with mild soapy water.
Rest assured, our stickers use non-damaging adhesive, preserving the original surface.
We prioritize efficiency and quality in production and shipping. Timeframes vary based on the type and quantity of the order.
Production Time:
Standard Orders: Around 2-3 business days after design confirmation.
Custom Designs or Large Orders: May take 5-7 additional business days depending on complexity.
Shipping Time:
Domestic: 2-5 business days depending on location.
International: 7-14 business days on average, depending on the destination.
For urgent requests, please inform our team, and we’ll do our best to accommodate expedited shipping.
For more information or to check the status of your order, don’t hesitate to reach out. We’re always here to help!